- In the last year, have you walked through your practice “through the eyes of a patient?”
- In the last year have you sat down with your lab rep and reviewed all pricing?
- Does your front-line person stand up every time a patient walks into the practice?
- Does your exam room look cluttered with contact lens trial cases everywhere?
- Do you conduct weekly “formal” staff meetings?
- Have you ever had a “trunk show?”
- Do you know what your 10 best-selling frames are, and do you keep them in stock 100% of the time?
- When was the last time that you did a reconciliation of your EOB’s from Vision Care providers?
- How many outdated manufacturer brochures are in your waiting room, and when is too much really too much!
- Is your break room an inviting place your employees can come to refresh and recharge before they hit the floor?
